IT map / Health

Centros de Orientação de Doentes Urgentes (CODU) – sistema de atendimento, triagem e despacho

HealthSystemNational5 connections

Four 24/7 medical dispatch centres (Lisboa, Porto, Coimbra, Loulé; plus CODU-MAR) that receive 112 health calls, triage them and dispatch and track ambulances, medical vehicles and helicopters.

Acronym: CODU
Type: System
Level: National
Area: Health
Owner: Instituto Nacional de Emergência Médica, I.P.
Used by: public staff, citizens
In service since: Not recorded
Evidence: Checked against sources
Would the model apply?: Not yet analysed

Connections

5 documented links. Select any entry to open its page.

Reports to1

Portal da Transparência do SNSINEM datasets (CODU satisfaction, activations, CODU-MAR, transfers to SNS 24)

Sends data to1

Linha SNS 24 (808 24 24 24) – Centro de Contacto do SNSNon-emergency calls transferred from CODU to SNS 24 (INEM dataset; ~6% of answered calls per 2025 commission)

Run by1

Instituto Nacional de Emergência Médica, I.P.INEM runs the four CODU and CODU-MAR

Gets data from2

Serviço 112 — Centros Operacionais 112 (112 CONOR / 112 COSUL)112 health emergency calls transferred to CODU for triage and dispatch
Sistema de Dados MestreEmergency teams publish schedules via SDM to CODU

What the owner signs for IT

Buyer in Portal BASE: Instituto Nacional de Emergência Médica, IP. This is everything the owner signed for IT, not the cost of this entry alone.

€25.6MIT contracts, 2012 to October 2026

€3.1Ma year on average, 2022 to 2025

424IT contracts signed

By signing year

2012Highest: 2026, €4.9M

121314151617181920212223242526

Contract value by the year it was signed, not yearly spending. 2026 runs to 25 October.

By type

IT services€14.3M · 56%

Software€6.3M · 25%

Hardware€2.7M · 11%

Telecom€2.0M · 8%

IT maintenance€217k · 1%