IT map / Justice and security
Serviço 112 — Centros Operacionais 112 (112 CONOR / 112 COSUL)
European emergency number service: national coordination centre plus mainland operational centres (North and South) that answer, triage and forward calls to police, INEM and civil protection.
- Acronym
- CO112
- Type
- System
- Level
- National
- Area
- Justice and security
- Owner
- Polícia de Segurança Pública (coordenação operacional do 112)
- Used by
- citizens, other bodies
- In service since
- 2009
- Evidence
- Checked against sources
- Would the model apply?
- Not yet analysed
Connections
7 documented links. Select any entry to open its page.
Sends data to3
- Autoridade Nacional de Emergência e Proteção Civil112 calls triaged and forwarded to civil protection (and to security forces and INEM)
- Centros de Orientação de Doentes Urgentes (CODU) – sistema de atendimento, triagem e despacho112 health emergency calls transferred to CODU for triage and dispatch
- Guarda Nacional Republicana112 calls triaged and forwarded to the competent security force
Run by1
- Polícia de Segurança PúblicaPSP manages the 112 number and its centres
Connected from1
- Sistema Integrado de Informações Operacionais PoliciaisPlanned SIIOP integration with the 112 system (GNR activity plan 2024; source could not be re-opened during verification)
Network from2
- Centro Operacional 112 da MadeiraMadeira 112 centre interconnected with mainland centres for redundancy
- Centro Operacional 112 dos AçoresAzores 112 centre interconnected with mainland centres for redundancy
What the owner signs for IT
Buyer in Portal BASE: Polícia de Segurança Pública. This is everything the owner signed for IT, not the cost of this entry alone.
€15.9MIT contracts, 2012 to October 2026
€1.1Ma year on average, 2022 to 2025
280IT contracts signed
By signing year
2012Highest: 2019, €1.7M
121314151617181920212223242526
Contract value by the year it was signed, not yearly spending. 2026 runs to 25 October.
By type
Sources
- diariodarepublica.pt/dr/detalhe/despacho/8591-d-2016-74848647
- dnoticias.pt/2023/2/10/347857-numero-112-recebeu-19359-chamadas-por-dia-no-ano-passado-e-cerca-de-20-foram-emergencias
- diariodarepublica.pt/dr/detalhe/resolucao-conselho-ministros/61-2022-186029190
- observador.pt/2025/08/12/avaria-informatica-na-central-112-lisboa-provoca-atrasos-nos-envios-de-ambulancias
- inem.pt/2017/05/25/centro-de-orientacao-de-doentes-urgentes