IT map / Health
Linha SNS 24 (808 24 24 24) – Centro de Contacto do SNS
24/7 national health contact centre for triage, advice and referral, clinical/non-clinical information, psychological support and sign-language video calls.
- Acronym
- Linha SNS 24
- Type
- Platform
- Level
- National
- Area
- Health
- Owner
- Serviços Partilhados do Ministério da Saúde, E.P.E.
- Used by
- citizens
- In service since
- 2017
- Evidence
- Checked against sources
- Would the model apply?
- Not yet analysed
Connections
6 documented links. Select any entry to open its page.
Sends data to1
- SIGA SNS – Sistema Integrado de Gestão do AcessoSIGA referral from SNS 24 to primary care and hospitals
Reports to1
- Portal da Transparência do SNSDataset 'Atividade Operacional Mensal do SNS 24'
Run by1
- Serviços Partilhados do Ministério da Saúde, E.P.E.SPMS develops/operates it as owner
Gets data from3
- Autodeclaração de DoençaADD can be requested via the SNS 24 line
- Centros de Orientação de Doentes Urgentes (CODU) – sistema de atendimento, triagem e despachoNon-emergency calls transferred from CODU to SNS 24 (INEM dataset; ~6% of answered calls per 2025 commission)
- Sistema de Dados MestreEmergency teams publish schedules via SDM to SNS 24
What the owner signs for IT
Buyer in Portal BASE: Serviços Partilhados do Ministério da Saúde, EPE. This is everything the owner signed for IT, not the cost of this entry alone.
€699.9MIT contracts, 2012 to October 2026
€93.4Ma year on average, 2022 to 2025
2,721IT contracts signed
By signing year
2012Highest: 2025, €118.5M
121314151617181920212223242526
Contract value by the year it was signed, not yearly spending. 2026 runs to 25 October.