IT map / Government-wide
Rede de Espaços Cidadão
Single-counter service points offering about 170 services of central and local administration and public-interest private entities, plus Espaços Empresa counters for business owners.
- Acronym
- —
- Type
- Network
- Level
- National
- Area
- Government-wide
- Owner
- Agência para a Reforma Tecnológica do Estado, I.P.
- Used by
- citizens, businesses
- In service since
- 2014
- Evidence
- Checked against sources
- Login and identity links
- 1, counted but not listed
- Would the model apply?
- Not yet analysed
Connections
6 documented links. Select any entry to open its page.
Connects to2
- Autoridade Tributária e AduaneiraAT matters included in the assisted-digital service catalogue
- Cartão de CidadãoCartão de Cidadão renewal at Espaços Cidadão
Run by1
- Agência para a Reforma Tecnológica do Estado, I.P.ARTE (ex-AMA) manages the Espaços Cidadão network, defines procedures, supplies hardware/software, back-office and help desk
Hosted by2
- Freguesias (Juntas de Freguesia)Espaços Cidadão installed in juntas de freguesia under protocols
- Municípios (Câmaras Municipais)Council (with juntas) provides premises, mediators, consumables, security and cleaning; AMA/ARTE supplies hardware, software, back-office and help desk (Cantanhede 2022; Protocolo 229/2021-AMA, Alfândega da Fé)
Connected from1
- Entidades intermunicipais (Áreas Metropolitanas e Comunidades Intermunicipais)CIM Região de Coimbra is a party to the Espaço Cidadão protocol with the council and AMA, coordinating municipalities and central services (coordination role, not operator)
What the owner signs for IT
Buyer in Portal BASE: Agência para a Reforma Tecnológica do Estado, IP. This is everything the owner signed for IT, not the cost of this entry alone.
€165.2MIT contracts, 2012 to October 2026
€23.9Ma year on average, 2022 to 2025
962IT contracts signed
By signing year
2012Highest: 2024, €31.6M
121314151617181920212223242526
Contract value by the year it was signed, not yearly spending. 2026 runs to 25 October.
By type
Sources
- arte.gov.pt/lojas-e-espacos-cidadao-mais-atendimento-e-novos-espacos-em-2026
- arte.gov.pt/presencial-sempre-que-precisar
- arte.gov.pt/financiamento
- diariodarepublica.pt/dr/detalhe/decreto-lei/104-2018-117142870
- cm-alfandegadafe.pt/cmalfandegadafe/uploads/document/file/9688/ama_protocolo_ec_instalacao_municipios_signed_signed.pdf
- cm-cantanhede.pt/mcsite/pdf/noticia/7232/freguesias-de-cadima-murtede-s-caetano-covoes-e-camarneira-e-vilamar-e-corticeiro-de-cima-vao-ter-espacos-cidadao
- documentos.jf-alvalade.pt/jfalvalade-docs/uploads/document/file/9071/minuta_de_protocolo_ec_jf_alvalade.pdf
- postal.pt/politica/governo-quer-espacos-cidadao-em-mais-de-metade-das-freguesias-ate-2030
- postal.pt/algarve/todas-as-freguesias-de-vila-real-de-santo-antonio-passam-a-dispor-de-espaco-cidadao