IT map / Health
SARA IVR – Sistema de Atendimento e Resposta Ágil nos Cuidados de Saúde
IVR telephone answering for primary-care units (appointment booking, prescription renewal, callback), being expanded under PRR.
- Acronym
- SARA
- Type
- System
- Level
- Local
- Area
- Health
- Owner
- Serviços Partilhados do Ministério da Saúde, E.P.E.
- Used by
- citizens, public staff
- In service since
- Not recorded
- Evidence
- Checked against sources
- Would the model apply?
- Not yet analysed
Connections
2 documented links. Select any entry to open its page.
Sends data to1
- Unidades Locais de Saúde, E.P.E. (39 ULS)IVR booking, prescription renewal and callback for primary-care units
Run by1
- Serviços Partilhados do Ministério da Saúde, E.P.E.SPMS develops/operates it as owner
What the owner signs for IT
Buyer in Portal BASE: Serviços Partilhados do Ministério da Saúde, EPE. This is everything the owner signed for IT, not the cost of this entry alone.
€699.9MIT contracts, 2012 to October 2026
€93.4Ma year on average, 2022 to 2025
2,721IT contracts signed
By signing year
2012Highest: 2025, €118.5M
121314151617181920212223242526
Contract value by the year it was signed, not yearly spending. 2026 runs to 25 October.